I am a Property Rental Accounts Billing and Debt Collection Agent with 13 years of experience specializing in maximising recoveries while maintaining strong tenant and client relationships. I consistently achieve a 98% collection rate through precise account management, clear communication, and fair, compliant recovery practices. As an NQFL4 Senior Bookkeeper, I can pick up timeously if an account is going to become a problem. I prioritise teamwork, professional growth, integrity, and exceptional customer service— working collaboratively with property managers, owners, tenants and the Rental Support Team, to resolve challenges promptly and preserve long-term tenancies. I am committed to continuous growth and improvement.